Effective Date: April 2025

Introduction

These Terms & Conditions (T&C) and Privacy Policy govern your use of the Global Airport Taxi (GAT) platform. Whether you are a customer booking a ride, an agent booking on behalf of customers, or a partner affiliated with GAT, you agree to the following terms upon accessing, browsing, or interacting with our services.

Definitions

Customer: An individual who books a ride using the GAT website.

Agent: An individual or entity that books on behalf of customers.

Partner: Includes agents, hotels, airlines, concierges, or any account holder who earns commission through bookings.

Service Provider: Transport operators who fulfill ride requests.

Platform: The Global Airport Taxi website and booking interface.

General Booking Terms (Applicable to All)

• GAT is a booking platform. We are not the direct service provider.
• All bookings are subject to availability and confirmation.
• Prices shown include applicable partner and platform margins.
• Customers must ensure accurate flight, pickup, and contact details.
• No-shows or incorrect details may result in charges without refund.

Customer Terms

• By booking a ride, you agree to be contacted via phone/SMS/WhatsApp for journey updates.
• You are responsible for being at the pickup location at the confirmed time.
• Refunds are subject to cancellation policy outlined during booking.
• Your personal information is protected under our data protection policy.

Terms for Agents

• Agents must ensure correct details for each booking.
• Agents are responsible for informing the customer of booking conditions.
• GAT will credit commission weekly to the registered agent account.
• Misuse or fraud will result in termination and withheld payments.

Partner Terms

• Partners (hotels, concierges, airlines) receive unique QR codes and links.
• Any booking initiated through these assets will be tracked and rewarded.
• Partners may offer rides to customers but may not charge any markup.
• GAT reserves the right to audit partner accounts for compliance.
• Commissions are payable weekly for completed, non-cancelled journeys.

Privacy & Data Protection

• We comply with the UK Data Protection Act and GDPR.
• Information collected (e.g., name, email, phone, travel info) is used for booking purposes only.
• We never sell, share, or rent your personal data to third parties without consent.
• All partner and customer data is stored securely and accessible only to authorized personnel.
• Users can request data deletion or review via Email to: [email protected]

Security & Compliance

• Payment data is processed securely via Stripe, PayPal, or certified gateways.
• We utilize SSL encryption across the platform.
• All transport providers are vetted and licensed under local authority requirements.

Cancellations & Refunds

• Cancellations made within the terms on your booking email may be eligible for a full or partial refund.
• Late cancellations or no-shows are non-refundable unless fault lies with the transport provider.
• Agents and partners must notify customers of these conditions at the time of booking.

Limitation of Liability

• GAT is not responsible for delays, vehicle issues, or service quality rendered by the transport provider.
• Our responsibility ends once a booking is forwarded to the provider and confirmed.

Contact Us

• Global Airport Taxi is a trading name of QMH Technologies Ltd, Company No: 13506378, Registered in England & Wales.
• Registered Address: 10-16 Tiller Road, London E14 8PX, UK
• Email: [email protected]