Top 6 FAQs
Q.
Can I pre-book an airport taxi for any city or airport?
Ans.
Yes. You can pre-book a private airport taxi for all major cities and international airports using our secure online booking form or by contacting customer support.
Q.
How do I know if my airport taxi booking is confirmed?
Ans.
Once payment is processed, you will receive an instant confirmation email with your trip details, vehicle info, and driver contact.
Q.
What happens if my flight is delayed?
Ans.
We monitor your flight status in real time and adjust the pickup time automatically with no extra charge to ensure the driver waits for your arrival.
Q.
Will the driver wait if my flight arrives late?
Ans.
Yes. After your flight lands, our drivers wait up to 60 minutes free while real-time flight tracking continues to update your arrival time.
Q.
Do You Provide Airport Transfers For Large Groups?
Ans.
Yes. We provide airport transfers for large groups using MPVs, minibuses, and coach vehicles, suitable for families, corporate teams, events, and conferences, with options based on passenger and luggage requirements.
Q.
Are Your Drivers Licensed And Insured?
Ans.
Yes. All drivers are professionally licensed, fully insured, and vetted according to local transport regulations, ensuring safe, reliable, and compliant airport transfer services across our supported destinations.
Booking & Quotes
Q.
How Do I Get A Quote For Airport Transfer?
Ans.
You can get an instant airport transfer quote by entering your pickup and drop-off locations, travel date, and time into our online booking form to view prices and vehicle options.
Q.
Is The Price Fixed Once I Book?
Ans.
Yes. The price confirmed at booking is fixed, with no surge pricing or hidden fees, regardless of traffic conditions, route changes, or minor flight delays.
Q.
Can I Compare Vehicle Types Before Paying?
Ans.
Yes. Before payment, you can compare available vehicle types, seating capacity, luggage allowance, and prices to choose the most suitable option for your airport transfer.
Q.
Do I Need To Create An Account To Book?
Ans.
No. You can book an airport transfer without creating an account. Optional account registration allows easier access to booking history and faster future reservations.
Pickup & Delays
Q.
Will The Driver Wait If My Flight Is Delayed?
Ans.
Yes. We track flights in real time and automatically adjust pickup times. Drivers wait free of charge for standard delays after landing, helping ensure a smooth airport pickup.
Q.
How Will I Find My Driver At The Airport?
Ans.
Your driver will meet you in the arrivals area holding a name board. This meet-and-greet service ensures quick identification and stress-free pickup inside busy airport terminals.
Q.
What If I Miss My Flight Or Arrive Early?
Ans.
If your flight schedule changes, contact our support team immediately. We will attempt to reschedule your pickup based on availability and updated arrival information.
Q.
Can You Track My Flight In Real Time?
Ans.
Yes. We use live flight tracking to monitor arrival times and coordinate driver pickups accurately, even if your flight is delayed or arrives earlier than scheduled.
Vehicles & Group Travel
Q.
What Vehicle Types Are Available?
Ans.
We offer a range of vehicles including standard cars, executive vehicles, estate cars, MPVs, 7–8 seaters, minibuses, and group transport options to suit passenger numbers and luggage requirements.
Q.
Can I Book A Minibus Or Coach For My Group?
Ans.
Yes. Minibus and coach bookings are available for large groups, events, conferences, and family travel. Vehicle allocation depends on group size, luggage volume, and destination.
Q.
Do Your Vehicles Include Child Seats?
Ans.
Child seats and booster seats are available on request. Please select this option during booking so the appropriate seat can be provided based on your child’s age and safety needs.
Q.
Are Your Vehicles COVID-Safe And Sanitized?
Ans.
Yes. Vehicles follow regular cleaning and sanitization procedures to maintain hygiene standards and provide a clean, comfortable airport transfer experience for all passengers.
Payments & Refunds
Q.
What Payment Methods Do You Accept?
Ans.
We accept major debit and credit cards, including Visa and MasterCard, along with other secure online payment methods displayed during the checkout process.
Q.
Is Payment Secure On Your Platform?
Ans.
Yes. All payments are processed through encrypted systems using HTTPS security and industry-standard compliance to protect your personal and payment information.
Q.
Can I Get A Refund If I Cancel?
Ans.
Yes. You can receive a full refund if you cancel your booking at least 24 hours before the scheduled pickup time, subject to the terms shown at booking.
Q.
How Do I Request An Invoice?
Ans.
An invoice is automatically sent by email after booking. If you need an additional or customised invoice, you can request one through our customer support team.
Support & Emergencies
Q.
What’s The Fastest Way To Reach Support?
Ans.
The fastest way to reach support is via WhatsApp or phone. Our customer support team is available 24/7 to assist with urgent matters such as flight changes, pickup issues, or booking updates.
Q.
Do You Offer Live Chat Or WhatsApp?
Ans.
Yes. We offer both live chat through our website and WhatsApp support, allowing passengers to get quick assistance before, during, or after their airport transfer.
Q.
Can I Make Changes Via Email Or Phone?
Ans.
Yes. You can request booking changes by email or phone. Our support team will confirm updates in real time where possible. Always provide your booking reference for faster assistance.
Q.
What Happens In Case Of A No-Show?
Ans.
Drivers wait up to 60 minutes after flight landing. If the passenger does not arrive or make contact within this time, the booking may be marked as a no-show and refunds may not apply.
Business & B2B Services
Q.
Do You Offer Accounts For Travel Agencies Or Businesses?
Ans.
Yes. We offer business and travel agency accounts with features such as centralized booking management, potential monthly billing, and dedicated support for frequent or corporate airport transfers.
Q.
Can I integrate your API on my booking site?
Ans.
Yes. API integration is available for approved partners. This allows real-time booking, pricing, and availability integration. Contact our B2B support team to discuss technical requirements and access.
Q.
Is There A Discount For Frequent Or High-Volume Bookings?
Ans.
Yes. Custom pricing and discounts may be available for frequent or high-volume bookings. Businesses can contact our sales team to discuss expected booking volume and tailored rates.
Q.
Can I Schedule Multiple Airport Transfers For A Conference?
Ans.
Yes. We support multi-transfer scheduling for conferences, events, and large groups. Share passenger numbers, pickup times, and locations so we can coordinate vehicles efficiently.
