FAQs · Airport transfers worldwide
Frequently asked questions, answered before you book.
Everything travellers and businesses ask about airport transfers in 81 countries: quotes, delays, refunds, groups, emergencies and B2B. Search the 109 questions or pick a topic below.
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- Facts checked 9 October 2026
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109 questions in 10 topics
Quotes
Booking and quotes
How to get a quote, what the fare covers and what is, and is not, included.
How do I book an airport transfer?
Use the booking page: enter the airport, the direction, the address and your flight number, choose a vehicle and pay. The fare is shown before you pay. You can also book by phone or WhatsApp on +44 20 3002 9040. Open the booking page.
Can I see the price before I book?
Yes. Press Get Quote on the booking page and the fare for your route and vehicle is shown before you pay.
Is the fare fixed, or does it run on a meter?
The fare is fixed when you book, and there is no meter. Traffic does not change what you pay. The fare on your confirmation is the fare you pay.
Is the fare per person or per vehicle?
It covers the whole vehicle, not each passenger. Choose the vehicle that fits your group and bags, from a saloon car to a 50-seater coach.
What is included in the fare?
A licensed driver, flight tracking, a name board at Arrivals, up to 60 minutes of waiting after landing for airport arrivals, child seats on request and free cancellation up to 24 hours before pickup. VAT, airport charges and any tolls are itemised in your booking summary.
Are there extra charges I should know about?
The fare you see before you pay is the fare you pay. Airport access charges, tolls and any London Congestion Charge are itemised in your booking summary where they apply, so you see them before you confirm.
How far ahead should I book?
At least a day or two ahead, and a week or more for busy periods such as the summer, when vehicles and drivers are scarce. Late requests are possible, so call or message us and we will tell you what we can arrange.
Can I book by phone or WhatsApp?
Yes, 24 hours a day. Call or message us on WhatsApp on +44 20 3002 9040, or email bookings@globalairporttaxi.com. Our average reply time is under 2 minutes.
Can I book a return transfer?
Yes: book both journeys together. Choose a round trip on the booking page and add both dates and times. For the way back we plan the pickup from your flight time, with time for the drive and the airport.
How will I know my booking is confirmed?
You receive a confirmation that names your driver and your vehicle. Before pickup you also receive the driver’s name, mobile number, vehicle and the meeting point.
How do I get a quote?
Press Get Quote on the booking page. Enter the airport, the direction and the address, and the vehicles for your route appear with the total fare. There is no meter, and you see the fare before you pay. Get a quote.
Does asking for a quote commit me to book?
No. You see the fare before you pay, so you can compare vehicles and decide. Nothing is charged until you confirm the booking and pay online.
Can I get a quote by phone, WhatsApp or email?
Yes, 24 hours a day. Send the pickup and drop-off, the date, the number of passengers and bags and your flight number to bookings@globalairporttaxi.com or on WhatsApp, or call +44Â 20Â 3002Â 9040. We tell you the fare and what we can arrange. Our average reply time is under 2 minutes, which is our own figure.
What details do I need to book?
The airport, the direction of travel, the address, your date and time, the number of passengers and bags, and your flight number. If the airport has more than one terminal, add the terminal as well, so that your driver waits in the right hall.
Will I get an invoice or a receipt?
Yes: invoices are emailed automatically. If you need another copy, ask our support team and quote your booking details.
Is a fixed fare better than a ride-hailing app?
A fixed fare is agreed before you travel, with no meter, so traffic does not change what you pay. A pre-booked driver also tracks your flight and meets you in Arrivals. Our guide compares the two in detail: fixed-price airport taxi vs ride-hailing apps.
Do you offer a meet and greet service?
Yes: your driver meets you inside Arrivals holding a name board, and helps with your bags. Our guide explains how it works: meet and greet at London airports.
Payment
Payment and security
How and when you pay, and how your details are looked after.
Which payment methods do you accept?
Visa, American Express, PayPal and Google Pay. You pay online, through secure, certified payment gateways.
When do I pay?
You pay online when you book, and the fare on your confirmation is the fare you pay.
Is it safe to pay online?
Yes. Payments go through secure, certified gateways, and you can see the full wording in our terms and privacy page.
Does the price include VAT?
VAT and any airport charges are itemised in your booking summary, so you can see them before you pay. Our VAT number is GB 469 6859 13.
How is my personal data used?
It follows UK data protection law and the GDPR. The details are in our terms and privacy page.
Delays
Pickup, delays and flights
Where your driver is, what happens if your flight is late or changes, and what to do if a pickup goes wrong.
Where will my driver meet me at the airport?
Inside the Arrivals hall, holding a name board with your name. Your confirmation gives the exact meeting point and the driver’s mobile number. The driver helps with your bags and walks you to the car.
Do you track my flight?
Yes. Add your flight number when you book and we follow your real landing time, so you do not need to tell us about a delay.
What if my flight is delayed or arrives early?
There is no extra charge. We follow your flight, so the pickup moves to the new landing time. Up to 60 minutes of waiting after landing are included for airport arrivals.
How long will the driver wait after I land?
Up to 60 minutes after your actual landing time are included for airport arrivals. This covers the walk through border control and baggage reclaim. If you are held longer, message your driver.
Will passport control or a long queue delay my pickup?
It can, and we allow for it. Your driver follows your landing time, and the 60 minutes of free waiting after landing absorb most delays.
What if my flight is cancelled?
We move the transfer to your new flight or offer a refund. Contact us as soon as you know, by phone, WhatsApp or email.
How does a drop-off at the airport work?
Your driver stops where the airport allows and helps with your bags. Some airports charge to drop off at the terminal. Any such charge is itemised in your booking summary.
Do you operate at night?
Yes, 24 hours a day, every day of the year. Late arrivals and early departures can be booked, and we can arrange the return to the airport at any hour.
Which terminal should I give you?
Give us the terminal when you book if the airport has more than one, for example Heathrow (Terminals 2, 3, 4 and 5) or Gatwick (North and South). Add it with your flight number so your driver waits in the right hall.
What if my driver is late or I cannot find them?
Call the driver on the mobile number in your confirmation, then call or message us. We answer 24 hours a day on +44Â 20Â 3002Â 9040 and on WhatsApp, and we contact the driver for you. Have your booking details and flight number ready.
What if my flight lands at a different time or terminal?
Tell us as soon as you know. We follow your flight number, so a new landing time is picked up automatically. If the airport or terminal changes, contact us at once and we confirm what can be changed.
What if I am delayed at the airport for more than 60 minutes?
Message your driver and call us. Up to 60 minutes of waiting after your actual landing time are included for airport arrivals. If you are held longer, we tell you what applies before the driver leaves.
What time must I be ready for a pickup from a hotel or address?
At the confirmed pickup time. Our terms make you responsible for being at the pickup location at the confirmed time. If you are running late, message your driver straight away.
What happens if I give wrong pickup details?
Wrong or incomplete details can lead to a missed pickup, and our terms say no-shows or incorrect details may result in charges without refund. Check the address, flight number and terminal in your confirmation, and tell us at once if anything is wrong.
Changes
Changes and cancellations
What you can change, when cancelling is free and where the conditions are written.
Can I cancel my transfer?
Yes: cancellation is free until 24 hours before pickup. After that, and for no-shows, our terms apply. Read them on the terms and privacy page.
How do I change the time, flight or address?
Call, message us on WhatsApp or email our support team. Give your booking details and the new time, flight or address, and we confirm what can be changed.
What if I miss the pickup?
Message your driver straight away and call us. After the included waiting time, and for no-shows, the terms on the terms and privacy page apply.
Where are your full terms and conditions?
On our terms and privacy page. It covers cancellation, waiting time, child seats and how we use your personal data.
Refunds
Refund policy
When you get your money back, what is not refundable and how to ask. Our terms are on the terms and privacy page.
How do refunds work?
Refunds follow the cancellation policy shown when you book. Cancel free of charge until 24 hours before pickup. Our terms say cancellations made within the terms of your booking email may be eligible for a full or partial refund. Read the wording on our terms and privacy page.
Can I get a full refund if I cancel in time?
Yes: cancel at least 24 hours before pickup and there is no charge. Call, message us on WhatsApp or email bookings@globalairporttaxi.com with your booking details.
What if I cancel less than 24 hours before pickup?
Late cancellations are non-refundable under our terms, unless the fault lies with the transport provider. Contact us anyway and send your booking details, so our support team can tell you what applies to your booking.
Do I get a refund if I do not show up?
No: no-shows are non-refundable, and incorrect details may result in charges without refund. If you are delayed, message your driver and call us before the pickup time.
Do I get a refund if my airline cancels my flight?
We move the transfer to your new flight or offer a refund. Contact us as soon as you know, by phone, WhatsApp or email, with your booking details and the new flight if you have one.
What if the driver does not arrive or the service fails?
Contact us at once, by phone or WhatsApp. The terms that make late cancellations and no-shows non-refundable do not apply where the fault lies with the transport provider. Send your booking details and what happened.
How do I ask for a refund?
Email bookings@globalairporttaxi.com, or message us on WhatsApp, with your booking details. Give the name on the booking, the pickup date and the reason. You can also call +44Â 20Â 3002Â 9040.
How long does a refund take?
Our terms do not set a fixed number of days. Ask our support team about your booking, and note that your bank or payment provider (for example Visa, American Express, PayPal or Google Pay) has its own processing time.
I booked through an agent or partner. Who refunds me?
The same cancellation conditions apply. Our terms require agents and partners to tell customers these conditions when they book. Contact the agent first, or write to us with your booking details and we will help.
Groups
Vehicles and group travel
Which vehicle fits your group, what you can bring, how child seats work and how groups travel.
What vehicles can I book?
A saloon car (3 passengers, 3 bags), an executive car (3 passengers, 2 bags), an estate car (5 passengers, 4 bags) and a van (8 passengers, 7 bags), plus an 8-seater minibus, a 16-seater minicoach, a 30-seater coach and a 50-seater coach. See the fleet page.
Which vehicle do I need for my group and luggage?
Count passengers and bags together. A saloon car suits up to 3 passengers with 3 bags, an estate car up to 5 passengers with 4 bags and a van up to 8 passengers with 7 bags. The booking page offers the vehicles for your route.
Do you charge extra for luggage?
Bags that fit the vehicle you book are not charged separately. If you have more luggage than the vehicle takes, choose a larger vehicle. Tell us about oversized items when you book.
Can I take golf clubs, a surfboard or a bike?
Yes, with notice. Tell us the item and its length at booking so that a vehicle with the right load space is allocated. A standard car may not take them.
Do you provide child seats?
Yes, at no extra cost, on request. Rules differ by country, so give us the children’s ages when you book. In the UK, children need a child seat until they are 12 or 135 cm tall, with narrow exemptions for taxis and private hire vehicles.
Can I bring an assistance dog or a pet?
Assistance dogs travel with you at no extra charge. In the UK, licensed taxi and private hire drivers must carry an assistance dog under the Equality Act 2010, unless they hold a medical exemption certificate. Other pets are at the driver’s discretion, so ask us when you book.
Is a wheelchair-accessible transfer available?
Ask when you book. Tell us which wheelchair you use and how many people are travelling, and we confirm what is available for your route and date.
Can I book a minibus or a coach for a big group?
Yes: from an 8-seater minibus up to a 50-seater coach. Tell us the number of passengers and bags and the booking page shows the vehicles for your route.
Will I get the exact car shown on the website?
You get the vehicle class you book. The cars shown are examples: an executive car, for instance, is a Mercedes E-Class or similar.
What is the executive car?
An executive car is a Mercedes E-Class or similar, for 3 passengers with 2 bags. You get the vehicle class you book. See the executive car page and our guide to business-class transfers in London.
How do I book transport for a large group?
Tell us the number of passengers, the bags and the flight details. We quote the fare before you pay, and the booking page shows the vehicles for your route, from an 8-seater minibus to a 50-seater coach. For several vehicles on the same flight, contact us so we can plan them together.
Are minibuses and coaches available on every route?
It depends on the route and the date. The booking page shows the vehicles available for your journey. For a big group, book early and contact us if the vehicle you need is not shown.
Can you carry a school trip, a tour group or a wedding party?
Yes: group and event transfers are part of our service. Send the passenger count, the bags, the dates and the flight details, and we quote before you pay. Pick the vehicle by passengers and bags together.
Can I book a different vehicle for the way back?
Yes, tell us when you book. A round trip uses the vehicle you choose for each journey. If your group size changes, contact us before travel so the vehicle fits.
United Kingdom
UK airports and rules
Fares, charges and rules for Heathrow, Gatwick, Luton and the other UK airports we serve.
Which UK airports do you serve?
Heathrow, Gatwick and Luton have full guides, and we also serve Stansted, London City, Southend, Manchester, Birmingham, Edinburgh and Glasgow. See our UK airport taxis guide.
How much is a taxi from Heathrow, Gatwick or Luton to central London?
Our typical fares per car are £80–90 from Gatwick, £90–100 from Heathrow and £105–115 from Luton, for up to four passengers, fixed when you book. The drive takes 45–90 min from Heathrow, 60–90 min from Gatwick and 55–95 min from Luton, and rush hour adds time.
Can I get a private hire taxi at a UK airport without booking?
No: a private hire car must be booked before the journey. In the UK a private hire car cannot be hailed on the street or at an airport. Black cabs may use the airport rank and run on the meter. We are a pre-booking service, so your driver is already waiting.
Is a pre-booked transfer cheaper than a black cab?
It is often the better value, and the price is certain. A black cab runs on the meter, so the final fare depends on traffic. A transfer is fixed before you fly and covers the whole car.
How much is the drop-off charge at Heathrow, Gatwick and Luton?
Heathrow charges £7 each time a vehicle enters a terminal drop-off area, Gatwick £10 for up to 10 minutes on the forecourt, and Luton £9 for up to 12 minutes, then £1 a minute. Each airport sets and changes its own charge, so check its website before you travel. Your booking summary itemises any charge that applies.
Can I book a taxi between two UK airports?
Yes. Typical prices per car, fixed when you book: Heathrow to Gatwick £100–110, Gatwick to Heathrow £110–120, Heathrow to Luton £95–105 and Gatwick to Luton £150–160. Allow extra time at rush hour, and take the earlier pickup for a connecting flight.
Which London airport is closest to the city centre?
London City is the closest, then Heathrow. By road from central London, Heathrow is about 16 miles, Gatwick about 28 and Luton about 32. Stansted and Southend are further out.
What is the quickest train from Heathrow, Gatwick or Luton into London?
Heathrow Express to Paddington takes 15 minutes, Gatwick Express to Victoria about 30 minutes, and Luton Airport Express to Luton Airport Parkway as little as 32 minutes from St Pancras, then the DART (about 4 minutes). A fixed-fare car is easier with bags, a group or a late arrival.
Where does my driver meet me at Luton Airport?
Inside the Arrivals hall with a name board, then walks you to the car at the Pick Up Zone, a walk of about five minutes. Your confirmation gives the exact spot and the driver’s mobile number.
Worldwide
Worldwide service and safety
Where we work, who drives and what keeps your booking safe.
Where does Global Airport Taxi operate?
We arrange airport transfers in 81 countries. Our headquarters are in London, with operational hubs in Dubai, Jeddah, Paris, New York, Barcelona and Islamabad. See all airports worldwide.
What if my airport is not listed?
Search for it on the booking page, or call or message us. We confirm whether we can cover your airport and quote the fare before you pay.
Who drives the car?
A verified, licensed local operator. We handle the booking, the flight tracking and the support, and a licensed driver in your destination does the trip. Your confirmation names the driver and the vehicle.
Are your drivers licensed?
Yes. We work only with verified, licensed operators.
Is it safe to book with Global Airport Taxi?
Yes. Every journey is driven by a verified, licensed operator, and your confirmation names the driver and the vehicle, so you know who you are meeting. We are a registered UK company with published company details.
Is Global Airport Taxi a taxi company or a booking service?
We are a booking service. We take the booking, follow your flight and give support, and a verified, licensed local operator does the driving.
Do you operate every day of the year?
Yes, 24 hours a day, every day. Our support team is also available at any hour.
Which languages do you support?
Our booking engine supports more than one language, and our support team answers in English and Spanish.
B2B
Business and B2B services
For hotels, travel agents, platforms, transport providers, corporate teams and organisers of large groups, in 81 countries.
What B2B services do you offer?
Three ways to work with us, plus corporate accounts. Sell our transfers as a travel agent or partner, connect through our API, or join as a transport provider. Teams that travel often can ask about corporate accounts with monthly billing.
Who are your B2B services for?
Hotels, travel agents, platforms and transport providers who want to work with us, and companies that book transfers for staff, clients or events. Email bookings@globalairporttaxi.com and tell us what you need.
Do you offer B2B transfers worldwide?
Yes: our service covers 81 countries, including the UK, Spain, the UAE, France, Türkiye, the US, Saudi Arabia and Pakistan. Browse the worldwide airports page and tell us the airports and routes you need. If a route is not listed, contact us and we will tell you what we can arrange.
Can I become a travel partner or agent?
Yes: concierges, hotel staff, hotel owners and managers, airlines and travel agencies can join. Register on our travel partner page. Account setup is free and takes about 2 minutes, and you need a one-time bank setup for payouts. Agents sign in from the website menu to manage their bookings.
How does the travel partner programme work?
You share a unique QR code or link, and you earn commission on every completed booking made through it. Hotels can place the code in rooms, at reception or on guest Wi-Fi pages, and airlines and travel companies can add it to checkout, e-tickets, apps or confirmation emails. A real-time dashboard tracks your bookings, and staff can also book on a guest’s behalf.
How much commission do partners earn?
20% commission on every completed booking. Payouts are weekly, every Friday, through Stripe, for completed, non-cancelled journeys. The full wording is in the partner terms on the terms and privacy page.
Do you contact my guests or customers directly?
No: the guests remain the partner’s own clients. Our travel partner page states that Global Airport Taxi does not contact guests directly.
How and when are partners and agents paid?
Commission is credited weekly to the registered agent account, with payouts every Friday through Stripe. It is paid for completed, non-cancelled journeys only, under our partner terms on the terms and privacy page.
Can a partner add a markup to your fares?
No: partners may offer rides to their customers but may not charge any markup. Partners and agents must also tell customers the cancellation conditions when they book.
What are the rules for partner and agent accounts?
Accounts must be used honestly, and we can audit them for compliance. Under our terms, misuse or fraud leads to termination and withheld payments. The full wording is on the terms and privacy page.
Do you offer an API for my booking system?
Yes: API integration is available. See the API page or email bookings@globalairporttaxi.com and tell us about your system.
Can I join as a transport provider or operator?
Yes. We work with verified, licensed operators. Register on the transport provider page or email bookings@globalairporttaxi.com.
Do you offer corporate accounts with monthly billing?
Yes: teams that travel often can ask about corporate accounts with monthly billing. Email bookings@globalairporttaxi.com with your company name and how many transfers you expect.
Will my company get invoices?
Yes: invoices are emailed automatically. Ask our support team if you need another copy.
Do you handle group and event bookings?
Yes. We can book vehicles from an 8-seater minibus to a 50-seater coach. Tell us the number of passengers, the bags and the flight details, and we quote the fare before you pay.
Who do I contact about a business enquiry?
Email bookings@globalairporttaxi.com, call +44Â 20Â 3002Â 9040 or use the form on the contact page. Say whether you are a hotel, agent, platform, provider or company, and which airports you need.
Emergency
Support and emergency
How to reach us at any hour, what to do in an emergency and who is behind the booking.
How can I contact Global Airport Taxi?
Call or message us on WhatsApp on +44 20 3002 9040, or email bookings@globalairporttaxi.com. We answer 24 hours a day.
How quickly do you reply?
Our average reply time is under 2 minutes. This is our own figure.
Who is behind Global Airport Taxi?
Global Airport Taxi is a trading name of QMH Technologies Ltd, registered in England and Wales (company number 13506378, VAT GB 469 6859 13), at 10-16 Tiller Road, London E14 8PX.
Where can I read reviews?
On our customer reviews page. Our average rating is 4.9 across Google, Tripadvisor and other platforms, which is our own figure.
Where can I find out more about the company?
On our About us page. It covers our story, our hubs, our fleet and our company details.
Is support available 24 hours a day?
Yes. Call or message us on WhatsApp on +44Â 20Â 3002Â 9040, or email bookings@globalairporttaxi.com. We answer 24 hours a day, every day of the year.
Who do I contact if something goes wrong on the day?
First call the driver on the mobile number in your confirmation, then call or message us. Have your booking details and flight number ready, and we will contact the driver and sort out the transfer with you.
What should I do in an emergency?
If anyone is in danger or needs medical help, call the local emergency services first: 999 in the UK, 112 in the EU and many other countries, 911 in the US and Canada. Then contact us on +44Â 20Â 3002Â 9040 so that we can help with your transfer.
Is there a separate emergency number?
Use the same number for everything: +44Â 20Â 3002Â 9040, by phone or WhatsApp. It is answered 24 hours a day. For danger to life, always call the local emergency services first.
Can I contact you from another country?
Yes. WhatsApp works over Wi-Fi or mobile data from anywhere, and you can email bookings@globalairporttaxi.com. Our phone number is a UK number, so use the +44 country code.
What if I lose something in the vehicle?
Contact us as soon as you notice, with your booking details, the flight and a description of the item. We ask the driver and tell you what we find.
How do I make a complaint or give feedback?
Email bookings@globalairporttaxi.com or message us on WhatsApp with your booking details and what happened. You can also leave a review on our customer reviews page.
Is there a contact form?
Yes, on our contact page. Enter your name, email, phone, booking reference and message. The page also lists our phone number, WhatsApp, email and office address, and says email replies come within 30 minutes.
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An executive car, a Mercedes E-Class or similar. Photo: Global Airport Taxi.
Ready to book your transfer?
Your fixed fare is agreed before you fly, and a driver is waiting at Arrivals with your name on a board. We follow your flight, so a delay simply moves the pickup, and up to 60 minutes of waiting after landing are included for airport arrivals. Ask for child seats at no extra cost, and cancel free up to 24 hours before.
- Fixed price
- Free cancellation
- Free child seats
- Flight tracking