Privacy and Security Policy

The company answerable for your information is QMH Technologies Ltd, which trades under the name Global Airport Taxi. It is registered in England and Wales, company number 13506378, and its office is at 10–16 Tiller Road, London E14 8PX, United Kingdom.

In the language of data protection law we are the data controller. That is not a formality: it means we are the ones who decide what gets collected and what it is used for, and we are the ones you hold to account if any of it goes wrong.

For anything about your personal information — a question, a correction, or a request under section 10 — write to bookings@globalairporttaxi.com, or to the address above. You can also telephone +44 20 3002 9040, though a request about your information is easier for both of us in writing.

We are registered with the Information Commissioner, as a business that handles personal information is required to be. The Commissioner keeps a public register of everyone who is, so you do not have to take our word for it: search it for QMH Technologies Ltd and you will find us.

This notice covers the personal information we handle when you use globalairporttaxi.com: when you ask for a quote, make a booking, travel with us, contact us, or receive a message from us.

It does not cover what other organisations do with your information under their own responsibility. Two of those matter here, and they are explained where they arise: the local supplier and driver who carry out your transfer, in section 6, and any payment provider you pay through.

Cookies and similar technologies are covered by our cookies policy rather than repeated here. Keeping one description of them in one place is the only way to stop two descriptions drifting apart.

Our terms and conditions govern the transfer itself. Where this notice and those terms both touch the same thing, this notice applies to the handling of your personal information and the terms apply to everything else.

We collect only what a transfer actually needs, and we have resisted the temptation to collect more because it might be useful later. In practice that means:

Carrying out your transfer

The passenger name, the pick-up and destination addresses, the date and time, the flight number, the number of passengers and items of luggage, any child seat requirement, and a contact telephone number.

Taking payment and keeping financial records

Payment details, the amount, the date, and the booking reference. We do not store full card numbers ourselves.

Answering you, and handling complaints

Your name, your contact details, your booking reference and whatever you tell us.

Keeping the service working and safe

Booking records, correspondence, and technical information about how the website is used.

Telling you about our service, where you have asked us to

Your name and email address.

Technical information about your visit. Like any website, ours records information about the device and connection used to reach it. What is set, and what you can switch off, is in our cookies policy.

We do not ask for special category information — things like health, beliefs or biometric data. If you choose to tell us something of that kind because it affects your journey, for example that a passenger needs a wheelchair-accessible vehicle or is travelling with an assistance dog, we use it only to arrange the journey and we do not keep it beyond that.

We do not store full card numbers. A payment is taken through a payment provider, and what reaches us is the fact of the payment rather than the card behind it.

Most of it comes from you, when you ask for a quote or make a booking.

Some of it comes from the person who made the booking rather than from you. If somebody books a transfer for you — a colleague, a family member, a host — they give us your name and usually a telephone number, because the driver needs to be able to find you and reach you. Where we are given somebody else’s details rather than their own, that person is entitled to know we hold them, and to all the same rights as the person who booked. We do not treat a passenger as a passive entry on somebody else’s form.

If you are booking for somebody else, please make sure they know you are giving us their details and are content for you to do it. It is a small courtesy and it is also, strictly, your responsibility rather than ours.

Under data protection law we need a lawful basis for everything we do with your information, and we have to tell you which one applies to what. For the details a journey actually needs, that basis is the performance of our contract with you — Article 6(1)(b) of the UK GDPR. The others we rely on are named in the table below, against the thing they apply to.

Where we rely on legitimate interests, that means we have weighed what we want to do against your interests and rights and concluded that it is reasonable and that you would not be surprised by it. If you disagree in your own case, you can object — see section 10 — and we will stop unless we have grounds that override yours.

Where we rely on consent, you gave it freely and you can withdraw it at any time, as easily as you gave it. Withdrawing consent does not make anything we did beforehand unlawful.

We pass your information to the following kinds of recipient, and to no others without telling you first.

The driver and the local supplier carrying out your transfer

The details needed to find you and complete the journey: the passenger name, the pick-up and destination, the time, the flight number and a contact telephone number. They do not receive your payment details.

Payment providers

So that a payment can be taken and, where one is due, refunded.

Our professional advisers, and our accountants and auditors

Where they need it to advise us or to check our records.

Public authorities

Where the law requires us to provide it, or where it is needed to establish or defend a legal claim.

A buyer, if the business is sold

If the business or part of it changes hands, booking records may pass to the buyer, who would then have to handle them under a notice at least as protective as this one.

We do not sell your personal information, and we do not share it for anybody else to market to you. That is a plain statement rather than a form of words, and it applies to every category above.

Where a local supplier carries out your transfer, that supplier decides for itself how it meets its own legal obligations — licensing records, insurance, its own tax records — and for those purposes it is responsible for the information in its own right rather than acting on our instructions. We say this plainly because it affects who you would take a question to, and section 16 tells you what to do if you are not sure.

Most of our transfers happen outside the United Kingdom, so for most bookings the details needed for the journey are sent to a supplier in the country you are travelling in. That is not incidental to what we do — it is what we do — so it is set out here rather than buried.

February 2026 changed the shape of this entirely, and most pages have not caught up. Two of the articles that used to govern sending information abroad were deleted outright and replaced, and the question the replacements ask is a practical one: is the protection where the information is going materially lower than it is here? Where a country has not been approved by regulations, we may only send information under a recognised safeguard, and the two that exist in practice are the Information Commissioner’s International Data Transfer Agreement and the UK Addendum to the EU standard contractual clauses.

Spain and France, and the rest of the European Economic Area, are a simpler case. Those countries are already recognised by the United Kingdom as offering adequate protection, so a transfer there needs no separate agreement on top. Since that is where most of our journeys happen, it is where most of this applies.

You can ask us which safeguard applies to your own booking, and for a copy of it. Write to the address in section 1.

We keep information for as long as we have a reason to, and then we stop. The law does not require us to publish a figure in years for every category; it requires us to tell you the period, or the criteria we use to work it out. We are not obliged to publish a figure in years for every category, and we would rather tell you the rule we actually follow than a number nobody checks.

Booking records

For as long as needed to carry out the transfer and to deal with anything arising from it, and then for as long as our financial record-keeping obligations require.

Financial records

For the period company and tax law requires a business to keep them.

Correspondence and complaints

For as long as needed to deal with the matter, and then for as long as a claim arising from it could still be brought.

Marketing preferences

For as long as you want to hear from us, plus a record of the fact that you asked us to stop — because the only way to honour that is to remember it.

Financial records are the exception to our own judgement: company and tax law set how long a business must keep them, and we keep them for that period whether or not we still have any other use for them. Where a booking record is also a financial record, that is why it outlives the journey.

When a period ends we delete the information or anonymise it so that it can no longer be connected to you.

This section is in the name of the page, so it had better say something. Here is what we actually do, in plain terms, and what we are not going to claim.

Access is limited to the people who need it. A booking record is visible to the people arranging and carrying out that booking and to those who have to deal with payment or a complaint arising from it. It is not open to everyone who works here by default.

Information travels over encrypted connections. That covers what you send us through the website and what we send to a supplier to arrange your journey.

Card details do not sit with us. Payment is handled by a payment provider, so what reaches our records is the fact of a payment rather than the card behind it. That is a deliberate choice: the safest way to hold card data is not to hold it.

Suppliers are held to it too. We require the suppliers who carry out transfers to protect the details we pass them, to use those details only for the journey, and not to keep them longer than that needs.

What we will not claim. No service can promise that nothing will ever go wrong, and a notice that said so would be worth less than one that did not. What we can promise is what happens if it does: if something occurs that is likely to put your rights at risk we will tell the regulator, and where the risk to you is high we will tell you directly rather than waiting to be asked.

You have rights over the information we hold about you. They are real, they are free to use, and using one is not treated as a complaint. They apply whether you booked yourself or somebody booked for you, and using one costs nothing.

See what we hold about you

You can ask for a copy of your personal information and for an explanation of how we use it.

Have it corrected

If something we hold is wrong or incomplete, you can ask us to put it right. On this service the commonest example is an address.

Have it deleted

You can ask us to delete information we no longer have a reason to keep. Where the law requires us to keep a financial record, we keep that record and delete the rest.

Restrict what we do with it

You can ask us to hold information without using it while a question about it is being settled.

Object to our using it

Where we rely on our legitimate interests, you can object and we will stop unless we have grounds that override yours. Where we use it to market to you, you can object and we will stop, with no exception.

Take it elsewhere

Where we hold information electronically because you gave it to us or because of our contract, you can ask for it in a portable form, or ask us to send it to somebody else.

Withdraw consent

Where we rely on your consent, you can withdraw it at any time. That does not undo anything done before you withdrew it.

How to use one. Write to bookings@globalairporttaxi.com, or to the address in section 1. Tell us what you want and enough for us to find your record — a booking reference, or the email address and telephone number you booked with. We may ask you to confirm who you are, because handing somebody else’s travel details to the wrong person is the exact harm these rights exist to prevent.

We will answer as quickly as we can, and in any event within the period the law allows. If a request is complex enough that we need longer, we will tell you that before the first period runs out, and tell you why — rather than letting a deadline pass in silence. We do not charge for a request unless one is so plainly excessive that the law permits it, and we will say so first if we ever think that.

If you are not satisfied with how we have dealt with a request, section 16  explains what to do next.

Our cookies policy is the single description of what this site sets, what each thing is for, and how to refuse the ones that are not strictly necessary. It is kept there rather than repeated here, because two descriptions of the same cookies will disagree the first time either is edited.

The rule in the United Kingdom is that anything beyond what is strictly necessary to provide the service you asked for needs your agreement first. Strictly necessary means what it says: the things without which a quote or a booking would not work, not the things that are merely useful to us.

Refusing anything beyond the strictly necessary will not stop you getting a quote or making a booking. If it ever does, that is a fault on our side rather than a choice on yours, and we would like to know.

We will send you service messages about a booking you have made — a confirmation, a change, a driver’s details. Those are part of carrying out the transfer and they are not marketing, so they do not stop when you unsubscribe from marketing.

Marketing email is different from a service message, and the law treats it differently. We send it either because you asked for it, or because you have booked with us before and it is about the same kind of service — and in that second case you were given the chance to decline when we collected your address, and you can decline at any time afterwards.

Every marketing message carries a way to stop it, it works, and it takes effect without our asking you why. You can also tell us at any time at bookings@globalairporttaxi.com. We keep a record of the fact that you asked us to stop, because remembering is the only way to honour it.

We do not pass your details to anybody else for their own marketing. Not in exchange for money, and not in exchange for anything else.

Some private hire vehicles carry cameras, and some of those also record sound. This section exists because a passenger who finds out afterwards that they were recorded has a complaint that writes itself, and because silence in a privacy notice is not a defence.

Where a vehicle used for your transfer carries a camera or records audio, the operator of that vehicle is responsible for that recording — not us. They decide why it is made, how long it is kept and who may see it, and they are the ones who must make it clear to you, normally with a sign inside the vehicle. We do not receive that footage, we do not hold it, and we cannot give you a copy of it.

What we can do is put you in touch. If you want a recording from a journey you have taken, write to us at bookings@globalairporttaxi.com  with the booking reference and we will tell you who operated the vehicle and how to reach them, so that you can make your request to the right person.

If being recorded matters to you, say so when you book. Tell us and we will confirm the position for your particular journey before you travel, rather than leaving you to find out at the kerb.

Whoever operates a vehicle that records is responsible for telling passengers, normally with a notice inside the vehicle, and for having a good reason to record at all. Sound is treated more strictly than pictures, because a recorded conversation is far more intrusive than a recorded journey.

Children travel on our transfers, usually with their family, and we hold a child’s details only where they affect the journey: the number of passengers, and the age and weight of a child where a child seat has been asked for. We use that to send the right seat and for nothing else.

Our service is sold to adults. We do not market to children and we do not knowingly take a booking made by one.

We hold a child’s details only where the journey needs them, we do not build a profile of any passenger, and we do not advertise to children.

If you believe we hold information about a child that we should not, tell us at bookings@globalairporttaxi.com  and we will deal with it.

We do not make decisions about you by automated means that produce a legal effect or something similarly significant. Pricing a journey and matching it to an available vehicle involve automated steps, but a person remains responsible for the booking and you can always reach one.

A notice only has to deal with this where a decision is made purely automatically and has a legal effect on somebody, or affects them in a similarly significant way. Nothing we do reaches that threshold, and we say so here rather than leaving you to wonder.

If that ever changes we will say so here before it does, not afterwards.

Come to us first if you can. Write to bookings@globalairporttaxi.com with what has gone wrong. Most things of this kind are a misunderstanding or a mistake, and both are quicker to fix directly than through anybody else.

you can complain to the Information Commissioner’s Office, the United Kingdom’s data protection regulator, at ico.org.uk. You do not need our permission and you do not need to have come to us first.

Complaining to the regulator does not stop you from pursuing a remedy in court, and it does not require you to have come to us first — though we would rather you did.

We may change this notice. When we do, we will publish the new version here with the date it takes effect and a new version number.

What you are reading now is version 2026.1, which took effect on 22 October 2026. The date and the number both sit at the top of the page so you can tell at a glance whether anything has moved since you last looked.

A change that genuinely alters how we handle information we already hold about you is not something we will leave you to spot. In that case we will come to you — by email to the address on your booking — rather than quietly swapping a date at the top of a page and calling that notice.

Superseded versions are kept. If you want to see the one that applied when you travelled, ask and we will send it to you.