Terms and Conditions

We are Global Airport Taxi, a trading name of QMH Technologies Ltd, a company registered in England and Wales under company number 13506378. Our registered office and our address for correspondence is 10–16 Tiller Road, London E14 8PX, United Kingdom. Our VAT registration number is GB 469 6859 13.

The email address for notices under these Terms, and for complaints under clause 18, is bookings@globalairporttaxi.com. Our telephone number is +44 20 3002 9040. You can also reach us through our contact page.

That is an ordinary London landline number. Calls to it are charged at your own provider’s usual rate for calls to landlines, and we add nothing to it.

If we need to contact you, we will do so by email, by telephone or by text message, using the details you gave us when you made your Booking. Please make sure those details are ones that will reach you while you are travelling.

Where these Terms say something must be in writing, email counts.

These Terms set out the basis on which we sell Transfers to you. They apply to every Booking, and by completing a Booking you accept them.

These Terms do not apply to anything else we might publish on the Website. The fare tables, journey times, destination guides and similar material on our service pages are published for information. They are not promises about your Transfer, and they do not form part of the Contract. What forms the Contract is these Terms together with your Booking Confirmation.

If anything in your Booking Confirmation differs from these Terms, your Booking Confirmation applies for that Booking.

We may publish these Terms, or parts of them, in other languages. If there is a difference in meaning between a translation and this English version, this English version applies.

Our use of your personal information is governed by our privacy notice rather than by these Terms. clause 19 explains how the two fit together.

If you are booking as a business rather than as a consumer, please tell us before you book. Several clauses in these Terms exist because you are a consumer, and the statutory protections referred to in clause 16 apply to consumers only.

In these Terms, the following words have the following meanings. Where a defined word is used, it is capitalised.

Booking

A request you make through the Website for a Transfer, together with the details you give us, once we have accepted it under clause 4.

Booking Confirmation

The written confirmation we send you accepting a Booking. It is the point at which the Contract comes into existence.

Contract

The contract between you and us for a Transfer, made up of these Terms and the Booking Confirmation.

Driver

The person who carries out the Transfer, whether employed or engaged by us or by a Supplier.

Included Waiting

The waiting time included in the Price without further charge, set out in clause 10.

Pick-Up Point

The place stated in the Booking Confirmation where the Transfer begins.

Price

The total amount payable for the Transfer, as shown to you before you complete the Booking and set out in the Booking Confirmation.

Supplier

A licensed local transport operator we engage to carry out a Transfer. We contract with you ourselves; a Supplier does not.

Terms

These terms and conditions, as they stand on the date of your Booking.

Transfer

The private passenger journey described in the Booking Confirmation, carried for you and your party alone and not shared with others.

Website

The website at globalairporttaxi.com and any page or booking facility on it.

we, us, our

Global Airport Taxi, a trading name of QMH Technologies Ltd.

you, your

The person who makes a Booking, and where the context requires, each passenger travelling under it.

A reference to a clause is a reference to a clause of these Terms. Headings are for convenience and do not affect the meaning of the clause beneath them. The words including, for example and similar expressions do not limit what goes before them.

A Booking is made through the Website. The steps are these:

1. You give us your Pick-Up Point, your destination, the date and time, your flight number where the Transfer begins or ends at an airport, and the number of passengers and items of luggage.
2. We show you the available vehicle classes and the Price for each.
3. You choose a vehicle class and submit the Booking.
4. We check that the Transfer can be carried out as asked.
5. If it can, we send you a Booking Confirmation.

Submitting a Booking is an offer by you, not a contract. The Contract comes into existence only when we send you the Booking Confirmation. Until then there is no Contract between us, and we are not obliged to carry out the Transfer.

If we cannot accept your Booking we will tell you in writing and will not charge you. That can happen because no vehicle of the class you chose is available at that time, because the Pick-Up Point or destination is one we cannot reach, because the details you gave us do not allow us to carry out the Transfer, or because we or a Supplier are not licensed to carry passengers on that route.

We contract with you as principal. That means the Contract for the Transfer is between you and us. Where a Supplier carries out the Transfer, that is an arrangement between us and the Supplier, and it does not change who you have contracted with or who is responsible to you. clause 15 explains how this works, and clause 16 sets out our responsibility.

Please book at least 12 hours before your Pick-Up time. For a minibus, a coach, a wheelchair-accessible vehicle, or a Transfer during a period of high demand, please book at least 48 hours before. We may accept a Booking at shorter notice, but we are not obliged to and availability at short notice cannot be assumed.

Please check your Booking Confirmation as soon as you receive it. If anything in it is wrong, tell us straight away under clause 11.

How the order itself works. Before you place an order we tell you the technical steps involved in completing it, how to identify and correct a mistake in what you have entered before you commit, and that the Contract is concluded in English. We file your Booking Confirmation and it stays accessible to you. Where completing a Booking puts you under an obligation to pay, the button that completes it says so. Those are requirements of regulation 9 of the Electronic Commerce (EC Directive) Regulations 2002 and of regulation 14 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — and the second carries real teeth, because regulation 14(5) provides that if we fail to make the payment obligation clear in the way regulation 14 requires, you are not bound by the order at all.

The Price is the amount shown to you on screen before you complete the Booking, and repeated in your Booking Confirmation. It is a price for the vehicle, not a fare per passenger.

Once we have sent your Booking Confirmation, the Price is fixed. It does not change because the journey took longer than expected, because traffic was bad, or because the route had to be varied on the day.

The Price includes the Transfer itself, the Included Waiting set out in clause 10, and any child seats requested under clause 9.

The Price does not include anything you ask for after the Booking is confirmed. An additional stop, and waiting beyond the Included Waiting, are charged at the rate we tell you at the time, and we will tell you before the charge is incurred rather than afterwards. If you would rather not incur it, you can say so and we will not.

Road tolls, congestion charges and low-emission zone charges differ from country to country and sometimes from route to route, so we do not state one rule for all of them here. What applies to your journey is stated in your Booking Confirmation, and anything not shown there as an extra is inside the Price.

Airport, port and station entry or parking charges, where the operator of the site levies them on the vehicle, are included in the Price.

Prices shown on the Website for journeys we have not yet quoted to you — for example a “from” price in a destination table — are starting prices for a standard vehicle. They are not an offer and they are not the Price. Only the figure shown to you for your own Booking is.

Gratuities are not included and are not expected.

We take reasonable care to price the Website correctly. If the Price given for your Booking is obviously wrong, and you could reasonably have recognised it as wrong, we are not obliged to carry out the Transfer at that Price: we will contact you, and you may either confirm at the correct Price or cancel and receive a full refund of anything you have paid.

No deposit is taken when you make a Booking.

The Price is payable in full. When it is taken, and the methods available to you, are shown to you before you complete the Booking and are stated in your Booking Confirmation. We do not take payment at a moment you have not been told about.

Any fee for using a particular payment method is shown to you before you pay. If no fee is shown, there is none.

The currency the Contract is concluded in is the one shown at checkout and recorded in your Booking Confirmation. If your card issuer or bank converts the Price into another currency, the rate and any charge for doing so are between you and them, and we have no part in it.

Where a refund is due under these Terms, we refund to the payment method you used, without undue delay.

We will send a VAT invoice or a receipt on request.

We carry out your Transfer on the basis of the information you give us. Please make sure it is right and complete, because several of the things that go wrong with a transfer are traceable to one missing detail.

In particular, please give us:

• A full destination address. A town or resort name on its own is not an address. Where the destination is an apartment block, an urbanisation, a gated development, a villa or a rural property, please give the development name, the phase or block, the street and number, the postcode, and the gate or barrier code if there is one.
• Your flight number for any Transfer that begins or ends at an airport. Without it we cannot follow your flight, and clause 10 does not apply.
• The number of passengers, counting children and infants.
• The number and size of items of luggage, including pushchairs, golf bags, skis, bicycles, musical instruments and anything else that is not an ordinary suitcase.
• A telephone number that will work at your destination, so the Driver can reach you.
• Any requirement you have under clause 9, including a child seat, a wheelchair-accessible vehicle or an assistance dog.

If the information you give us is wrong or incomplete, and as a result the Transfer cannot be carried out as booked or can only be carried out late or in a different vehicle, we are not responsible for that and the Price remains payable. If a larger or different vehicle has to be provided, the difference in price is payable.

If you realise something is wrong, tell us as soon as you can. If there is still time to put it right we will.

The vehicle classes we offer, and the maximum number of passengers and items of luggage each will carry, are these:

Capacity is a limit, not a target. The figures above are maximums, and passenger capacity and luggage capacity cannot both be taken at once: a vehicle carrying its maximum number of passengers will not also carry its maximum luggage. Please choose the class by the luggage rather than by the headcount.

We provide a vehicle of the class you booked, or a larger one at no additional charge. We do not guarantee a particular make, model, colour or year of vehicle, and any vehicle shown on the Website is an illustration of the class.

If you arrive with more passengers or more luggage than the Booking records, the Driver is entitled to refuse to carry the excess. Where a second or larger vehicle can be arranged, it is charged for; where it cannot be arranged at the time, the Booking is treated as carried out and the Price remains payable.

Every passenger must wear a seat belt where one is fitted, and must follow the Driver’s reasonable instructions about where to sit and how the vehicle is loaded. Luggage is carried in the luggage compartment unless the Driver agrees otherwise. Roof racks are not used.

Accessible vehicles. If you need a wheelchair-accessible vehicle, step-free access or help with boarding, tell us when you make your Booking and at least 48 hours before the Pick-Up time. These are limited in number and are held rather than found. Tell us whether a wheelchair or mobility scooter travels folded in the luggage compartment or must be boarded in, and give us its dimensions and weight: a powered scooter is not something every vehicle can take.

Assistance dogs travel at no charge and need no advance notice. Please tell us anyway if you can, so we can send a vehicle with enough space and let the Driver know. Other animals are carried only where we have agreed in advance and the animal is in a suitable carrier.

Where a Transfer is carried out by a Supplier in another country, the accessibility rules and the vehicles available there may differ from those in the United Kingdom. We will tell you before you book if we cannot meet a requirement you have told us about.

Please do not leave anything valuable, fragile or irreplaceable in checked luggage placed in the vehicle. clause 16 sets out our responsibility for luggage.

Child seats are provided free of charge. Please ask for one when you make your Booking, and tell us the age and weight of each child. We cannot provide the right seat without those, and a Driver does not carry every size of seat against the chance of needing one.

A child seat asked for after the Booking is confirmed is subject to availability. A child seat asked for at the Pick-Up Point cannot be provided.

The law on carrying children in a licensed vehicle differs from country to country, and in some places an exemption that applies to a journey within a city does not apply to a journey between one place and another. Rather than rely on any exemption, we provide a seat whenever one is asked for.

Children under the age at which they may travel unaccompanied must travel with a responsible adult. We do not carry unaccompanied minors.

Fitting the seat correctly, and deciding that it is right for the child, is a matter for the accompanying adult. The Driver will help if asked, but the decision is not one the Driver can make for you.

Your Booking Confirmation states where the Driver will meet you. Where a Transfer begins at an airport, the Driver meets you in the arrivals hall with a board showing your name, after you have cleared baggage reclaim. This is not the same place as the airport taxi rank, and it is not the same place as any pick-up area used by ride-hailing vehicles.

Included Waiting. The Price includes:

• 60 minutes where the Transfer begins at an airport, counted from the time your flight actually lands rather than from the time stated in the Booking;
• 15 minutes at any other Pick-Up Point, counted from the Pick-Up time stated in the Booking.

Waiting beyond the Included Waiting is charged at the rate we tell you at the time. The Driver will contact us before that point rather than simply running a meter, so you will know a charge is about to start.

If you cannot find your Driver, please telephone us before you leave the arrivals hall or the Pick-Up Point, using the number in your Booking Confirmation. If you leave and make your own arrangements without contacting us, the Transfer is treated as a no-show under clause 12.

Please be ready at the Pick-Up time. A Driver who is kept waiting at one pick-up may have another Booking to reach.

Where you have given us your flight number, we follow that flight. If it is delayed, we move the Pick-Up time to match, at no extra charge, and the Included Waiting in clause 10 runs from the actual landing time.

If your flight is diverted to a different airport, tell us as soon as you can. We will try to arrange a Transfer from the airport you actually land at. That is a different journey from the one you booked, so it is subject to availability and to the Price for that journey; any difference is payable, and any saving is refunded.

If your flight is cancelled, or you do not travel on it, tell us as soon as you can so that we can either move the Booking under clause 11 or cancel it under clause 12. We cannot act on a cancelled flight we have not been told about.

If you have not given us a flight number, we work from the Pick-Up time you stated, and a delay to your flight is not something we can allow for.

We do not accept responsibility for a flight being late, early, diverted or cancelled. That is a matter between you and your airline. What we accept responsibility for is the Transfer, and clause 16 sets out what that means.

If you want to change a confirmed Booking, tell us in writing as soon as you can. We will tell you whether the change can be made, and what difference it makes to the Price, before anything is changed.

Changes we can usually make include the Pick-Up time, the Pick-Up Point, the destination, the vehicle class, the number of passengers or items of luggage, and adding or removing a child seat.

A change is only effective once we have confirmed it to you in writing. Telling the Driver is not telling us.

Where a change increases the Price, the difference is payable before the Transfer. Where it reduces the Price, the difference is refunded. If a change carries any further charge, we will tell you what it is before we make the change, and you are free to leave the Booking as it stands instead.

If the change you want amounts to a different journey rather than an adjustment to this one, we may treat it as a cancellation of the existing Booking under clause 12 and a new Booking. We will say so before doing it.

We may also need to change a Booking ourselves. clause 13 covers that.

You may cancel a Booking at any time by telling us in writing. A cancellation takes effect when we receive it.

Cancelling 24 hours or more before the Pick-Up time costs nothing. We refund in full anything you have paid.

If you cancel less than 24 hours before the Pick-Up time, a charge may apply. Any such charge is the one stated in your Booking Confirmation, and we will not charge you anything that was not set out there when you booked.

Where you have booked an outward and a return Transfer, cancelling one does not cancel the other. Please tell us which you are cancelling.

Cancelling the Transfer is not the same as cancelling a flight. If your flight is cancelled, the Booking stands until you tell us otherwise — see clause 10.

If you cancel because we have changed the Booking materially, or because we are in breach of the Contract, you pay nothing and we refund in full. clause 13 sets out when that applies.

A note on the fourteen-day cooling-off period. Many people booking online expect a right to cancel within fourteen days regardless of the terms, and that right does exist for a great many things bought at a distance. Whether it reaches a contract for passenger transport booked for a particular date is a separate question, and we would rather answer it here than let you discover it later. The answer is that it does not reach it. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 disapply the whole of their cancellation Part — which is where the fourteen-day right sits, at regulations 29 to 38 — to contracts to the extent that they are for passenger transport services. That is regulation 27(2)(c), and it is worth saying that the exclusion is not in regulation 6, where almost every page that mentions it says it is. A private transfer is carriage of passengers, so there is no statutory fourteen-day right to cancel a Transfer booking. What you have instead is the free cancellation window in this clause, which we give you by contract, and which is the more useful of the two: it runs until 24 hours before the Pick-Up time rather than for fourteen days from the day you booked.

Whatever the position under those Regulations, the free cancellation window in this clause applies to every Booking, and it is not affected by them.

A Booking is treated as a no-show where you do not arrive at the Pick-Up Point, you have not cancelled it under clause 12, and we have not been able to reach you.

Before treating a Booking as a no-show, the Driver waits for the Included Waiting in clause 10 and then for a further reasonable period, and we attempt to reach you on the number you gave us. A Booking is not recorded as a no-show until both of those have happened.

The charge for a no-show is the one stated in your Booking Confirmation. We will not charge you anything that was not set out there when you booked.

It is not a no-show, and nothing is charged, where you were prevented from reaching the Pick-Up Point by something we were responsible for, or where you contacted us at the time and we were unable to help.

If you cannot find your Driver, please contact us before you leave. A Booking where the passenger was present but did not call is still recorded as a no-show, and that is the commonest way one arises.

Occasionally we have to change or cancel a Booking. If we do, we will tell you as soon as we can and explain why.

Minor changes. We may make a minor change to the Transfer — for example providing a different vehicle of the same or a larger class, varying the route, or adjusting the Pick-Up time by a short period to allow for traffic or road closures. A minor change does not entitle you to cancel.

Material changes. If we have to make a change that materially affects the Transfer — a significantly different Pick-Up time, a smaller vehicle, or a Pick-Up Point or destination meaningfully different from the one booked — we will tell you and you may either accept the change or cancel and receive a full refund of everything you have paid.

Cancellation by us. We may cancel a Booking if we cannot carry out the Transfer safely or lawfully, if no suitable vehicle is available, if the information you gave us turns out to be wrong in a way that prevents the Transfer, or in the circumstances in clause 17. If we cancel, we refund in full everything you have paid.

A refund under this clause is the refund itself. Where we have cancelled or materially changed a Booking for a reason within our control, clause 16 sets out what else you may be entitled to.

We may also refuse to carry out a Transfer, or stop one in progress, in the circumstances set out in clause 14.

Smoking, including the use of electronic cigarettes, is not permitted in any vehicle.

Drinking alcohol in the vehicle is not permitted. Eating is permitted at the Driver’s discretion.

The Driver is responsible for the safety of the vehicle and everyone in it, and passengers must follow the Driver’s reasonable instructions about seating, seat belts, luggage and conduct.

The Driver may refuse to begin a Transfer, or may end one in progress at a safe place, if a passenger is behaving in a way that is threatening, abusive or discriminatory towards the Driver or anyone else; is damaging the vehicle; is so intoxicated as to make the journey unsafe; or is doing anything unlawful. Where that happens, the Price remains payable and we are not obliged to arrange alternative transport.

If a passenger damages or soils a vehicle, the reasonable cost of cleaning or repair is payable. That is the actual cost rather than a fixed penalty, and we will show you the evidence of it before asking you to pay.

We do not tolerate abuse of our Drivers or of our staff. Nothing in these Terms requires us to carry a passenger who has behaved in that way, on that Transfer or on a later one.

Please check the vehicle for your belongings before you leave it, including the luggage compartment and the seat pockets.

If you leave something behind, contact us as soon as you can with the Booking reference, the date and a description. We will ask the Driver and, where the item is found, arrange for it to be returned to you.

Items found are held for a reasonable period while we try to reach you, and we will tell you how long that is when you report the loss.

The cost of returning an item to you is payable by you, and we will agree it with you before sending anything.

We take reasonable care of property we are holding, but we are not responsible for property left in a vehicle, and we cannot guarantee that an item will be found. Please do not leave passports, medication, keys or anything else you will need urgently in the luggage compartment.

Some Transfers are carried out by us directly. Many are carried out by a Supplier — a licensed local transport operator we engage for that purpose. We operate in a number of countries, and in most of them the vehicle and the Driver are local.

This does not change who you have contracted with. We contract with you as principal. You have no contract with the Supplier, you do not need to deal with the Supplier, and if something goes wrong with your Transfer it is us you take it up with. We do not act as an agent or a booking intermediary for the Supplier, and we do not ask you to look to the Supplier for a remedy.

We select Suppliers that hold the licences and insurance required for passenger transport where they operate, and we require them to keep them. The licensing regime, the vehicle standards and the rules on matters such as child restraints differ from country to country, and a Supplier operates under the rules of its own jurisdiction.

We may change the Supplier carrying out a Transfer at any time, including on the day, without telling you. What we may not do is carry out the Transfer to a lower standard than the Contract requires.

Where a Transfer takes place in the United Kingdom, it is carried out under the private hire vehicle licensing regime that applies where the Booking is taken and the journey made. We and our Suppliers hold the licences that regime requires of us. If you want the details of the licence covering a particular journey, ask us and we will give them to you.

We are responsible to you for carrying out the Transfer with reasonable care and skill, and for loss or damage you suffer that is a foreseeable result of our breaking this Contract or failing to use reasonable care and skill. That obligation is not ours by contract alone: section 49 of the Consumer Rights Act 2015 treats every contract for a service as including a term that the trader must perform the service with reasonable care and skill.

Loss or damage is foreseeable either if it is obvious that it will happen, or if at the time the Contract was made both we and you knew it might happen.

We do not exclude or limit our liability to you in any way where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence or the negligence of a Supplier or Driver, for fraud or fraudulent misrepresentation, and for any matter where the law does not permit exclusion or limitation. Section 65(1) of the Consumer Rights Act 2015 provides that a trader cannot, by a term of a consumer contract, exclude or restrict liability for death or personal injury resulting from negligence; and section 65(5) makes clear that this holds whether the liability arises directly or vicariously, so it reaches the acts of a Driver or a Supplier as much as our own. We do not exclude liability for fraud or fraudulent misrepresentation either.

Your statutory rights are not affected by anything in these Terms. Those rights come from sections 49 to 52 of the Consumer Rights Act 2015, and the remedies from sections 54 to 56: where a service has not been performed with reasonable care and skill you may require us to perform it again to the extent necessary, or to reduce the price by an appropriate amount. Section 57 provides that a term of ours purporting to exclude or restrict those rights is not binding on you, and section 62 that an unfair term is not binding on you either. Nothing in these Terms is meant to do either of those things, and to the extent that anything in them did, it would simply not bind you.

If we fail to carry out the Transfer, or carry it out materially late, and that is our responsibility, we will refund the Price. Where you have reasonably had to make your own alternative arrangements to complete the journey, we will also meet the reasonable cost of those arrangements, provided you contacted us at the time and gave us a reasonable opportunity to put matters right ourselves.

We are not responsible for:

• a flight being delayed, early, diverted or cancelled, which is a matter between you and your airline;
• a connection you miss, where the Transfer was carried out as booked;
• delay caused by traffic, weather, road closures, industrial action or border and security controls, beyond what reasonable care and skill would avoid;
• the consequences of information you gave us that was wrong or incomplete, as set out in clause 7;
• property left in a vehicle, as set out in clause 14;
• loss of profit, loss of business, business interruption, or loss of a business opportunity, where you are booking as a business rather than as a consumer.

Where you are a consumer, nothing in the list above limits any right you have that the law says cannot be limited.

Neither of us is responsible for failing to perform, or for delay in performing, any obligation under this Contract where that is caused by an event outside our reasonable control.

Such events include severe weather, flood, fire, earthquake and other natural events; war, civil unrest, terrorism and the threat of it; epidemic and pandemic, and public health measures taken in response; the closure of an airport, a port, a road or a border; industrial action other than by our own staff; and the act or omission of a government or public authority.

If such an event occurs, we will tell you as soon as we can and will take reasonable steps to limit its effect. Where it prevents the Transfer, we will refund the Price in full.

A refund in those circumstances is the extent of what we owe you: we are not responsible for other costs you incur because the Transfer could not take place.

Either of us may cancel the Booking without charge if such an event means the Transfer cannot take place within a reasonable time of the booked Pick-Up time.

If something goes wrong, tell us while it is happening if you can. A problem reported at the time can often be solved at the time; the same problem reported a week later can usually only be compensated.

To make a formal complaint, write to us at the email address in clause 1, or to our address in clause 1, giving your Booking reference, the date of the Transfer and what went wrong.

We acknowledge every complaint, and we answer it as quickly as the facts allow. Where a complaint needs us to ask a Supplier or a Driver what happened, we will tell you that is why it is taking longer rather than leaving you waiting.

If we cannot resolve your complaint between us, we will say so plainly, and at the same time we will tell you about any alternative dispute resolution scheme open to you. That is the duty section 308 of the Digital Markets, Competition and Consumers Act 2024 places on us when we answer a complaint, and it reaches any scheme we are required to take part in. We spell this out because many terms pages still send customers to an EU online dispute resolution platform: that platform was discontinued and the Regulation behind it repealed with effect from 20 July 2025, and the duty on United Kingdom traders to link to it had already ended on 31 December 2020.

Nothing in this clause prevents you from bringing legal proceedings. clause 21 sets out which law applies and where proceedings may be brought.

You may also find the answer in our frequently asked questions before you write to us.

We use the personal information you give us to carry out the Transfer, to contact you about it, to take payment, and to meet our legal obligations. Our lawful basis for the details needed to carry out the journey is Article 6(1)(b) of the UK GDPR: the processing is necessary for the performance of a contract to which you are party. Our privacy notice explains what we collect, why, how long we keep it and what rights you have.

To carry out a Transfer we pass the details necessary for the journey — the passenger name, the Pick-Up Point and destination, the time, the flight number and a contact telephone number — to the Supplier and the Driver carrying it out. They need those details to find you and to complete the journey.

Where the Transfer takes place outside the United Kingdom, that means your details are sent to a Supplier in the country concerned. Where the Supplier is in the European Economic Area — which covers Spain, France and most of the countries we work in — the transfer is made on the basis of United Kingdom adequacy regulations under Schedule 21 to the Data Protection Act 2018, and no further safeguard is needed. Where the Supplier is outside the European Economic Area and the country is not covered by approval regulations, the transfer is made under an appropriate safeguard within Article 46 of the UK GDPR. These rules were rewritten on 5 February 2026 by the Data (Use and Access) Act 2025: the old Articles 44 and 45 were removed and replaced by Articles 44A, 45A and 45B, which set a data protection test asking whether protection in the destination country is not materially lower than in the United Kingdom. In practice the safeguard is either the Information Commissioner’s International Data Transfer Agreement or the UK Addendum to the EU standard contractual clauses. You can ask us which one applies to your Booking, and for a copy of it.

The data controller for your Booking is QMH Technologies Ltd, at the address in clause 1. Questions about your personal information, and any request to exercise your rights over it, can be sent to us at the email address in clause 1 and will reach the right person.

If there is any difference between this clause and our privacy notice, the privacy notice applies to the handling of your personal information.

We may transfer this Contract. We may transfer our rights and obligations under this Contract to another organisation. We will tell you in writing if that happens, and we will make sure the transfer does not affect your rights under the Contract.

You need our consent to transfer it. You may only transfer your rights or obligations under this Contract to another person with our written agreement. Changing the name of a passenger travelling on a Booking is a change under clause 11 rather than a transfer of the Contract.

This Contract is between you and us. No other person has any right to enforce any of its terms, except that a passenger travelling under a Booking may rely on the obligations we owe in respect of that journey.

If a court finds part of this Contract unlawful, the rest continues. Each clause operates separately. If any court or relevant authority decides that any of them is unlawful, the remaining clauses remain in full force.

Delay in enforcing this Contract does not prevent later enforcement. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this Contract, that does not mean you do not have to do those things, and it does not prevent us taking steps against you at a later date.

These Terms and your Booking Confirmation are the whole agreement. They replace anything said or written before, except that nothing in this clause limits your remedy for anything we have told you fraudulently.

These Terms and any dispute arising out of them or out of a Contract are governed by the law of England and Wales.

If you are a consumer, this does not take away the protection of your own country’s law. Where you live in another country, you keep the benefit of any mandatory consumer protection that the law of the country you live in gives you, and a choice of English law cannot deprive you of it. We give you that as a commitment rather than as a reading of the conflict-of-laws rules, because how those rules treat a contract of carriage in particular is a question on which we would rather be bound than be clever. In the other direction the position is settled: section 74 of the Consumer Rights Act 2015 provides that where a consumer contract has a close connection with the United Kingdom, the unfair terms provisions of that Act apply despite a choice of another country’s law.

Where proceedings may be brought is a separate question from which law applies, and we have written it in your favour rather than ours. You may bring proceedings in the courts of England and Wales. If you are a consumer living in another country you also keep whatever right the law of that country gives you to bring proceedings there — and we will bring proceedings against you only in the courts of the country you live in. We are not going to make a customer in Spain or France travel to an English court to answer a claim from us.

If you live in Scotland or Northern Ireland, you may bring proceedings in the courts of the part of the United Kingdom in which you live.

We may change these Terms. We will publish the amended Terms on the Website, with the date they take effect and a new version number.

The Terms that apply to your Booking are those in force on the date you made it, and we will not apply a later change to a Booking you have already made. Your Booking Confirmation records the version that applies.

The version in force when this page was last published is version 2026.1, in effect from 22 October 2026.

Where a change is required by law, or affects a Booking already made because the law has changed, we will tell you before it takes effect and you may cancel that Booking without charge if you do not accept it.

If you would like a copy of the Terms that applied to an earlier Booking, ask us and we will send it.